Policies, Terms & Conditions

ORDERING:
• Free Shipping valid only in the US, on orders of $250 or more; Alaska and Hawaii are not included.
• Reorder minimum is $100.00. Orders totaling less than $100.00 will receive a $25.00 processing fee.
• Credit cards accepted are Visa, MasterCard, Discover, and American Express.
• No changes or cancellations will be accepted to an existing order after 72 hours.
PRICING:
• All prices are subject to change without notice.
• Items are billed at prices in effect at time of shipment.
• Pricing is FOB Arkansas.
SHIPPING:
• Common Carrier shipments will ship via the Best Method unless otherwise noted.
• Third Party-Billing will only be honored if requested, and customer must have an existing account with preferred truck line.
• Some products will be crated. Please call our Customer Service Department if you have a question pertaining to crated products.
• There will be a drop ship fee in the amount of $10.00 for FedEx shipments, and $25.00 for common carrier shipments.
• Ship-time is 6 weeks.
• We normally pay all shipping costs and add these to the invoice. All shipping costs and services are passed to the customer.
• If the order is shipping to a location other than that of a retail store such as a residential delivery or a storage facility a $55.00 charge will apply. Any other special shipping requests can be accommodated. Please call us for specific costs per service.
• We do not ship COD for FedEx shipments.
• If you require a product that we have marked “Truck” to be shipped FedEx, we will double box the product for safty and add 10% extra shipping charge to your invoice.
BACKORDERS:
• If product is not available at the time an order is packed, that item will be backordered. We cancel all back orders at our discretion.
• If an account will not accept partial shipments, Mathews & Company must be notified at the time order is placed.
PAYMENT TERMS:
• Returned checks will be charged a $30.00 fee.
• All first orders are prepaid, including freight. Net 30 terms will be extended to approved accounts for reorders.
• Invoices are considered past due one day following the due date of the Invoice.
• No further credit will be extended to accounts which are over 35 days past due until the account is brought up to date and no longer considered delinquent.
• All accounts not paid within 30 days will incur handling charges of 1.5% on the amount past due or 18% annually.
• Collection action will be taken after an account is sixty (60) days past due.